⛑️FAQ
You will find answers to the most Frequently Asked Questions about Visibrain, however, if you don't find the answer you are looking for, please contact your account manager or support@visibrain.com
Accesses & Accounts
How many monitoring Topics can I create?
Twitter : You can create as many monitoring Topics as you wish. Bear in mind that you have to respect your Twitter monthly quota (you can check your quota by clicking on Settings)
Other Social Networks : Your subscription to Visibrain enables you to monitor a predefined number of keywords simultaneously. However you can create as many influencer panels as you wish.
How many User access can I have on one account?
As many as you wish, there is no limit. We do recommend one User Access per person.
How many Users can be logged in simultaneously?
As many as you wish and there is limit on the creation or modification of a Topic, Subtopic, Alert, Smartboard, Report.
Do all User Accesses have access to the same monitoring Topics?
Yes, all users from the same account have access to the same monitoring Topics or Subtopics. Only Favorites personal to a User.
How can I reset my password?
To reset your password, get in touch with your account manager or contact our support line: support@visibrain.com.
Quota consumption
How can I monitor my quota consumption?
By clicking on Settings, on the top right hand corner, you will access the details of your account, review your monthly quota and the quota consumption of your different monitoring Topics.
What happens if I reach 100% of my monthly quota before the end of the month?
Visibrain will not block your consumption of data if you go above your quota, this is to enable you to keep monitoring in the midst of a crises. That is why it is important to monitor your quota throughout the month. The overcharge prices are mentionned in your contract.
Do my Facebook/Instagram/Tiktok/Youtube monitoring Topics impact my monthly quota?
No, these monitoring modules have a different business model. You have a maximum of key words you will be able to monitor with no limit of data consumption.
Do Subtopics impact my monthly quota?
No, Subtopics depend on Topics already created, they are simply a filtered version of the data you already have.
Topic creation and modification
Can I create a multiple network monitoring Topics at once?
Creating one topic across multiple social networks is not possible, given that data collected is too diverse to be monitored in one go. You can, on the other hand, view multiple social network simultaneously using our Smartboard feature.
Does my Topic modification have an impact on data already collected?
In order not to modify past data, Topic modification takes effect after the modification has been made. You have different options to recover the modified dataset: - If you added new keywords: you can get in touch with your account manager who can recover the data linked to your new monitoring rules. - If you deleted keywords: you can use the different filters or the "-" signe to exclude the unwanted data.
What is the speed of data collection on Twitter?
You will need approximately 10 seconds to recover Twitter data.
What is the limit to past data recovery?
Twitter : 30 days historical data loaded when creating your monitoring Topic. On demand, you can go back to 2006.
Other social networks : 30 days historical data loaded when creating your monitoring Topic.
Platform navigation
Can I export Visibrain data?
Yes, you can export all the data you see on the platform to JPG, PDF and CSV format. Links between accounts and hashtags can also be exported to GEXF format on Twitter, Instagram and Tiktok monitoring modules in order to map links between them with Gephi.
Can I personalize keywords and hashtags clouds?
Yes, you can personalize colors and sizes of keywords and hashtags on the different Analytics pages and Smartboard clouds by clicking on the "action" option on the right of every keyword or hashtag.
How do you define the Impressions metric?
The impression KPI can be defined as potential impressions. It is obtained by adding the number of followers of all the different social accounts that have interacted with a monitored subject.
Features
Can I identify influencer communities?
Using the "Users" options on all your Monitoring Modules, you can access a large set of filtering options that will enable you to identify, sort and rank influencers following you predefined list of wishes (politics, journalists, doctors ...)
Can I detect bots using Visibrain?
Using the "Users" option on your Twitter Monitoring Module, you can sort users by "activity". You will then be able to access a list of Twitter accounts ranked by average daily number of Twitter posts posted by their account on any subject. There is no automatic bot detection but we recommend you consider accounts that have an activity average of more than 100 tweets per day as having a "robotic attitude".
Can I save a filter so it can be used of another Topic?
Yes, you have an option to save your filter as a "global filter", it then will automatically be suggested on other Topics / Monitoring Modules.
Customer Support
Can I benefit from customer support?
Your account manager is available to help you on any aspects whether it is technical help on the platform of strategic use of your subscription to Visibrain.
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