Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
👣First Steps
Discover the Visibrain platform in a few minutes
🔤 Glossary
Vocabulary and terminology
F.A.Q
Find the answers to the most frequently asked questions
Need more help ?
Please contact your account manager, or send an email to [email protected]
New features
History of the platform's new features
Badbuzz analyze
🌐Mapping
Monitoring social media is easy with Visibrain !
To get started with Visibrain, the customer success team will set up a training program based on your needs and your social listening tools' level of knowledge, including :
🎬 The set-up of new Topics at the beginning of the contract.
📆 A three-month training program at the beginning of the contrat.
🤝 Regular meetings to answer your questions and develop new use cases based on your needs.
🆘 Assistance in case of a crisis.
🎓 New training sessions for your new collaborators or new needs (please contact your account manager).
Introduction to Visibrain
~45 min
Create a new Topic
~45 min
Add Filters
~45 min
Create a new Smartboard
~45 min
Create Alerts & Reports
~30 min
Introduction to mappings
~1h30
Monitoring of online media (online press, blogs, and news sites)
More than 200 million websites covered worldwide
In real time
Hide a curve on a timeline
Copy operations from one section to another within the same Smartboard
New sorting option by engagement rate for users
Extended display for long filters
New export format: JSON
Bluesky: Easily view posts quoting another post with the “Get Quotes” option
Visibrain allows you to enhance the security of your account with two-factor authentication (2FA/MFA).
You can enable this feature from your user account settings.
If you need assistance setting up 2FA, please contact your account manager.
Visibrain now provides an indicator for the country and city of accounts, for both users and companies who have shared this information.
An aggregated view of countries and cities is available in Analytics.
The filters country: and city: are now available on LinkedIn.
You can now prioritize Smartboards by marking them as favorites.
From a Shared Link, it's possible to export the Smartboard as a PDF.
Timelines can now be displayed with weekly precision.
In Bar Charts, you can customize the display order of legends.
Improved display of the Quotas page
The list of Topics and Users is now available for export
Manage the Filter Library directly from the Settings page
Detection and sorting of parody accounts on
100% of public posts, in real time
Historical data available since 2021
Monitoring by keywords or by list of channels
All Visibrain features available (Explore, Filters, Alerts, Reports, Smartboards, Exports, Mapping)
The creation and modification dates of Topics, Reports, and Alerts are now available
Alerts and Reports: A red alert appears if there are issues sending Reports or Alerts. The “view recent activity” option helps identify the problem
Topics: A red alert appears on the Topic page to indicate an invalid account in a panel
proximity:A new filtering operator based on word proximity is now available.
Works across all sources.
Maximum distance between words: 5 words.
Example usage:
Facebook: Now supports the "Care" reaction.
Topics: Error messages are now highlighted when a monitored account does not exist.
Filters: New option to copy the entire filter to the clipboard from the filter bar.
Smartboards: Added a logarithmic scale option for timelines.
Coverage : 5M public channels
Keyword or Channel monitoring
Visibrain features (Explore, Filters, Alerts, Reports, Smartboards, Exports, Cartographics analysis)
Share your Smartboard with your team through a simple link
Highly confidential
Create multiple links for a Smartboard
Define the expiration date
Manage users' rights directly on your account
Add and delete users
5 levels of user rights : ADMIN, TOPICS EDITOR, STANDARD, READER or SMARTBOARD READER
LinkedIn : Monitor through exact expressions to be more precise
X has released a new version of its Enterprise API, which provides the highest level of data access and is used by Visibrain. This update introduces several new capabilities:
Sort posts by view count
Increased QuickTrends query size: Now supports 4096 characters (previously 2048).
New filters for account creation date:
user_account_age:
Co-authors of an Instagram post are now displayed.
New filters available:
coauthor:
has_coauthors:true/false
Autocomplete for filter operators in filtering boxes.
Automatic email alerts if there's a risk of exceeding the X post volume quota.
Passwordless authentication via a magic link sent by email.
Improved time zone management.
Monitoring of all public posts
Keyword-based tracking or account list monitoring
Full access to Visibrain features (Explore, filters, Alerts, Reports, Smartboards, exports, and mapping)
You can now refresh engagement metrics for one or multiple posts with just a few clicks!
To update a post’s metrics: Dropdown menu > Refresh post metrics
To update metrics for all posts on a page: Dropdown menu > Refresh metrics
Available for all sources except X/Twitter (where metrics update in real-time).
Generate QuickTrends timelines for up to 1 year (previously limited to 30 days).
The maximum window is 1 year, but data is available since 2006 (e.g., you can create a timeline from January 2015 to December 2015).
Alerts: SMS alerts now come from "Visibrain" instead of a random phone number.
Smartboards: New "Screenshot" feature for each widget.
QuickTrends: Added a percentage indicator.
Quotas:
All public posts from pages and professionals
Full access to Visibrain features (Explore, filters, Alerts, Reports, Smartboards, exports, and mapping)
LinkedIn reactions now taken into account (sorting options, filters, and pie chart visualization)
LinkedIn-specific filters, including is_company
You can now enter start or end dates in natural language, e.g., "This morning" or "February 1st at 11 AM", and the platform will automatically translate them into exact dates.
Ability to use "now" (or "maintenant") as an end date.
New date presets: Current month, Last month, Current year...
It is now possible to create an RSS feed from an alert.
Contact your account manager for more details on this feature.
Integration of Olvid (secure messaging) for sending Alerts and Reports
Facebook: Added "Sort by Followers" option for posts
Sorting by Likes: You can now sort tweets (X posts) by the number of Likes.
New Badge Display:
Gold Badge: Verified organization.
Gray Badge: Governmental or official government organization.
Smartboards: New option to format timelines as bar charts.
QuickTrends: Improved error messages for better clarity.
Usage & Quotas:
Improved interface for usage tracking.
New Alert and Reports delivery mode via Microsoft Teams
New filter profile_contains: enables you to research a keyword or list of letters in an account's details : display name, account name, biography, (combines bio_contains, username_contains: and displayname_contains: filtering options ...)
Twitter: number of replies, quoted tweets and views available in overall tweet KPIs
Globals Filters available on multiple monitoring Modules
Clone your Alerts and Reports
An error message will appear in case of mistakes in Topic creation
New filter full_contains: enables you to research a keyword or a character sequence in all the monitored content: in a post, article, quoted tweet ... (combines thecontains, link_title_contains, link_description_contains, quoted_contains ... filters)
Key expressions GEXF export option (Gephi)
Filtering option on your press review: "New Articles Only"
Explore: new timeline KPI: potential impressions, number of reactions, number of likes ....
Smartboard: Unique Tweets and Users KPI options
Smartboard: display of analysis period in the PDF export
Smartboard, customizable dashboards enabling you to analyse and present different data sets
Reports, (replaces Digest alerts) to create automatic multi-topic reports
Added TikTok as new data source
PDF and HTML export of reports
"Do Not Disturb" mode in alerts
QuickTrends: save requests and display in histogram
You will find answers to the most Frequently Asked Questions about Visibrain, however, if you don't find the answer you are looking for, please contact your account manager or [email protected]
Here we are! You juste received your access to the platform and you can't wait to start using Visibrain!
This guide is a support in your discovery of the tool, get in touch with your account manager to have an overview of Visibrain's advanced features.
As a monitoring tool on social media, Visibrain gives you access to an huge amount of social data. To properly monitor your topics, you need to decide what kind of watch you want to do :
You can answer many monitoring needs with Visibrain, it will be important to discuss all of this with your account manager to help you get started.
Once your monitoring needs are defined, we can start using the platform and
Once your monitoring Topic is live and the data has been retrieved, you can start using the different features of the platform to analyse it.
You will find below a video to help you navigate the platform.
Playing with the time period
Selecting a time period on Visibrain allows you to precisely target the data to analyze by focusing on a specific moment or a recent trend (such as a monthly, weekly, or even the last 24 hours view).
You can click everywhere on the platform to easily get more details about what you are looking at (who shared this tweet ? What do people say about this article on Twitter ? What is behind this peak of activity ? etc).
Use several sorting options
Posts, articles and users can be sorted by many indicators to give you the maximum level of information about your monitoring Topic.
Use filters to go in depth in your analysis
You can use to detect low signals and easily find what you are looking for, even in a Topic with several thousands of posts. We have more than you can use according to your needs.
If you want to know more about Visibrain's platform, go on the section to learn how you can use the filters in Explore's section, setting up alerts, reports and create smartboards.
Visibrain provides you a real-time alerting system. You can receive notifications by e-mail, Slack, Telegram or SMS. You can set up an alert based on a specific criterion (e.g. the volume of a topic that suddenly increases, a verified account with a large audience posting about your brand...).
Alerts are unlimited, and you can put as many recipients as you want in each alert.
Do not confund alerts and in which you can receive regularly (every day, every week...) a summary of the data of your monitoring topics.
It is possible to monitor a topic without necessarily setting an alert on it; and on the other hand it is possible to set several alerts on the same topic (for example to alert different people according to different volume thresholds).
CSV export of the list of all your topics (titles and settings)
New features have been added across the different Smartboard sections to enhance analytical capabilities.
It's now possible to display ratios between two KPIs in the "counts" sections.
Ranking by interactions is now available on LinkedIn
The filters has_image and has_media are now available on LinkedIn
The filters replied_contains, replied_user, and replied_bio_contains are now available on Bluesky
Verified badges are now supported on Bluesky and can be used to sort users
Errors within Topics are now highlighted for better clarity
Improved tweet presentation in Alerts and Reports
Smartboards: You can lock the time period when sharing Smartboards using the “hide datepicker” option
proximity:"apple samsung"~4 will capture posts where "apple" and "samsung" appear within 4 words of each other, in any order.
Example match: "Samsung competes with Apple in wireless earbuds."
Deactivate when needed
user_creation_date:
user_creation_day:
Improved handling of sensitive content with the new sensitive: filter.
Better management of reply tweets.
Minor changes in available operators for creating X topics:
profile_country:, profile_region:, and profile_locality: have been removed.
TikTok: New type: filter to sort by post type (photo or video).
X/Twitter: New shortcut "Exclude tweet + replies + quotes" in the tweet dropdown menu.
These badges are now visible on posts and user profiles.
New Filter – verified_type:: Filter accounts based on their badge type.
Ability to download consumption data in CSV format.
Facebook:
New filter !page_name_contains (same as page_name_contains: but case-sensitive).
Twitter: permalink available in CSV exports
Two users can edit a Smartboard simultaneously
Different platform upgrades
Instagram: New section "Posts Types" available in the analytics tab and new filter post_type: enables you to filter through different types of content (Reels, TGTV, Feed)
Tiktok: new filter sound_contains: enables you research a character sequence in sound titles and authors (combines sound_title_contains: & sound_author_contains: filters)
Youtube: new filter duration: filter down your content by videos length
Twitter: rank tweets in your tweet review by the Twitter account's audience
TikTok: Account details added in your CSV exports, new filters !username_contains: & !displayname_contains: to search for case & accent sensitive words
Different platform upgrades
100% responsive interface for mobile and tablet compatibility
Turbo mode for large topics (>50,000 posts per day)
A favourite is a Topic or a Sub-topic that you often use and that you have "pinned" to the top of the list of Topics using the star icon. You can select several Topics or Sub-topics as Favourite.
The number of impressions is the number of potential impressions there are on a topic (or post). It is the sum of the followers of the accounts that posted on the topic (or shared a post), and it gives an idea of the impact of the post in addition to the engagement metrics. This is not the number of actual impressions: only the owner of a social network account has access to the number of actual impressions. On average, we see that the number of actual impressions corresponds to 10% of the potential impressions, but this figure can vary greatly depending on the topic, the social networks and the accounts that posted.
A panel is a topic tracking the entire activity of a list of accounts/pages/channels, without including directly monitored keywords. Creating a panel can have several interests:
Monitoring trends within a community without using keywords
Monitoring an industry by keywords among selected experts (by filtering the panel) rather than having all the irrelevant results from the full public feed
Having an overview of the different "owned" social network accounts (for example: all the Facebook retailer pages of a company)
Having an overview of the social network accounts of a same industry (its brand + all its competitors)
A report is a recurring e-mail (or Slack, Telegram, SMS) of a summary of the data of your choice on one or more monitoring topics. Reports are unlimited, and you can put as many recipients as you want in each report.
Do no confund reports with real-time alerts.
A Sub-Topic is a topic that has been filtered and saved.
A timeline is a graph representig the volume of a topic over time. You can see the number of posts per hour but also the number of impression or other engagement metrics (not available on QuickTrends), with a precision ranging from months to minutes
The topic is your monitoring subject. A Topic is specific to a given social network (you need to create a topic for each social network you wish to monitor). A topic will retrieve all the posts corresponding to the rules of the topic (keywords, accounts...) in real time. We recommend creating topics with broad enough rules to be sure to retrieve all the content you need, then filter them to create a Sub-topic.