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Visibrain Help Center

🐣 You are a new user

Do you already have your Visibrain access?

Contact your account manager to have personalized login details and a training session.

😎 You already know the platform :

👣 Step by step

🔎 Complete feature guide

What's new ?

Q4 2024

✨ New Filter: `proximity:`

A new filtering operator based on word proximity is now available.
Works across all sources.
Maximum distance between words: 5 words.
Example usage:
- proximity:"apple samsung"~4 will capture posts where "apple" and "samsung" appear within 4 words of each other, in any order.
- Example match: "Samsung competes with Apple in wireless earbuds."

🔧 Other Updates

Facebook: Now supports the "Care" reaction.
Topics: Error messages are now highlighted when a monitored account does not exist.
Filters: New option to copy the entire filter to the clipboard from the filter bar.
Smartboards: Added a logarithmic scale option for timelines.

Q3 2024

Coverage : 5M public channels
Keyword or Channel monitoring
Visibrain features (Explore, Filters, Alerts, Reports, Smartboards, Exports, Cartographics analysis)

Share your Smartboard with your team through a simple link
Highly confidential
- Create multiple links for a Smartboard
- Define the expiration date
- Deactivate when needed

Manage users' rights directly on your account
Add and delete users
5 levels of user rights : ADMIN, TOPICS EDITOR, STANDARD, READER or SMARTBOARD READER

🔧 Other Updates

LinkedIn : Monitor through exact expressions to be more precise

Q2 2024

X has released a new version of its Enterprise API, which provides the highest level of data access and is used by Visibrain. This update introduces several new capabilities:

Sort posts by view count
Increased QuickTrends query size: Now supports 4096 characters (previously 2048).
New filters for account creation date:
- user_account_age:
- user_creation_date:
- user_creation_day:
Improved handling of sensitive content with the new sensitive: filter.
Better management of reply tweets.
Minor changes in available operators for creating X topics:
- profile_country:, profile_region:, and profile_locality: have been removed.

Co-authors of an Instagram post are now displayed.
New filters available:
- coauthor:
- has_coauthors:true/false

🔧 Other Updates

Autocomplete for filter operators in filtering boxes.
Automatic email alerts if there's a risk of exceeding the X post volume quota.
Passwordless authentication via a magic link sent by email.
Improved time zone management.
TikTok: New type: filter to sort by post type (photo or video).

Q1 2024

Monitoring of all public posts
Keyword-based tracking or account list monitoring
Full access to Visibrain features (Explore, filters, Alerts, Reports, Smartboards, exports, and mapping)

You can now refresh engagement metrics for one or multiple posts with just a few clicks!

To update a post’s metrics: Dropdown menu > Refresh post metrics
To update metrics for all posts on a page: Dropdown menu > Refresh metrics
Available for all sources except X/Twitter (where metrics update in real-time).

Generate QuickTrends timelines for up to 1 year (previously limited to 30 days).
The maximum window is 1 year, but data is available since 2006 (e.g., you can create a timeline from January 2015 to December 2015).

🔧 Other Updates:

Alerts: SMS alerts now come from "Visibrain" instead of a random phone number.
Smartboards: New "Screenshot" feature for each widget.
QuickTrends: Added a percentage indicator.
Quotas: Now includes quarterly subscriptions.
X/Twitter: New shortcut "Exclude tweet + replies + quotes" in the tweet dropdown menu.

Q4 2023

All public posts from pages and professionals
Full access to Visibrain features (Explore, filters, Alerts, Reports, Smartboards, exports, and mapping)
LinkedIn reactions now taken into account (sorting options, filters, and pie chart visualization)
LinkedIn-specific filters, including is_company

You can now enter start or end dates in natural language, e.g., "This morning" or "February 1st at 11 AM", and the platform will automatically translate them into exact dates.
Ability to use "now" (or "maintenant") as an end date.
New date presets: Current month, Last month, Current year...
History of recently selected time periods

It is now possible to create an RSS feed from an alert.
Contact your account manager for more details on this feature.

🔧 Other Updates:

Integration of Olvid (secure messaging) for sending Alerts and Reports
Facebook: Added "Sort by Followers" option for posts

Q3 2023

🔧 X (Twitter) Updates

Sorting by Likes: You can now sort tweets (X posts) by the number of Likes.
New Badge Display:
- Gold Badge: Verified organization.
- Gray Badge: Governmental or official government organization.
- These badges are now visible on posts and user profiles.
New Filter – verified_type:: Filter accounts based on their badge type.

🔧 Other Updates

Smartboards: New option to format timelines as bar charts.
QuickTrends: Improved error messages for better clarity.
Usage & Quotas:
- Improved interface for usage tracking.
- Ability to download consumption data in CSV format.
Facebook:
- New filter !page_name_contains (same as page_name_contains: but case-sensitive).

Q2 2023

✨ New Features

New Alert and Reports delivery mode via Microsoft Teams
New filter profile_contains: enables you to research a keyword or list of letters in an account's details : display name, account name, biography, (combines bio_contains, username_contains: and displayname_contains: filtering options ...)
Twitter: number of replies, quoted tweets and views available in overall tweet KPIs

🔧 Upgrades

Globals Filters available on multiple monitoring Modules
Clone your Alerts and Reports
An error message will appear in case of mistakes in Topic creation
Twitter: permalink available in CSV exports
Two users can edit a Smartboard simultaneously
Different platform upgrades

Q1 2023

✨ New Features

New filter full_contains: enables you to research a keyword or a character sequence in all the monitored content: in a post, article, quoted tweet ... (combines thecontains, link_title_contains, link_description_contains, quoted_contains ... filters)
Key expressions GEXF export option (Gephi)
Filtering option on your press review: "New Articles Only"
Instagram: New section "Posts Types" available in the analytics tab and new filter post_type: enables you to filter through different types of content (Reels, TGTV, Feed)
Tiktok: new filter sound_contains: enables you research a character sequence in sound titles and authors (combines sound_title_contains: & sound_author_contains: filters)
Youtube: new filter duration: filter down your content by videos length

🔧 Upgrades

Explore: new timeline KPI: potential impressions, number of reactions, number of likes ....
Smartboard: Unique Tweets and Users KPI options
Smartboard: display of analysis period in the PDF export
Twitter: rank tweets in your tweet review by the Twitter account's audience
TikTok: Account details added in your CSV exports, new filters !username_contains: & !displayname_contains: to search for case & accent sensitive words
Different platform upgrades

New major version of the platform

✨ News

Smartboard, customizable dashboards enabling you to analyse and present different data sets
Reports, (replaces Digest alerts) to create automatic multi-topic reports
Added TikTok as new data source
Added YouTube as new data source
100% responsive interface for mobile and tablet compatibility
Turbo mode for large topics (>50,000 posts per day)

🔧 Improvements

PDF and HTML export of reports
"Do Not Disturb" mode in alerts
QuickTrends: save requests and display in histogram
and more than 100 diverses ameliorations

💡Don't miss it on our blog

(REPLAY) Analysis of a brand's online presence: the Netflix case

First steps

Here we are! You juste received your access to the platform and you can't wait to start using Visibrain!

This guide is a support in your discovery of the tool, get in touch with your account manager to have an overview of Visibrain's advanced features.

What do you want to monitor ?

As a monitoring tool on social media, Visibrain gives you access to an huge amount of social data. To properly monitor your topics, you need to decide what kind of watch you want to do :

You can answer many monitoring needs with Visibrain, it will be important to discuss all of this with your account manager to help you get started.

Create monitoring topics

Once your monitoring needs are defined, we can start using the platform and create your first Topic.

Checks to make before submitting your first Topic

Did I choose my monitoring language correctly?
Did I include parentheses if needed ?
Did I include Twitter accounts of the brands, institutions or influencers I want to monitor?
Did I write all the spelling variants of my keywords, including accents?
Did I check the amount of data captured over the last 30 days?

Third step : Data Analysis

Once your monitoring Topic is live and the data has been retrieved, you can start using the different features of the platform to analyse it.

You will find below a video to help you navigate the platform.

Click on an item to get more information

You can click everywhere on the platform to easily get more details about what you are looking at (who shared this tweet ? What do people say about this article on Twitter ? What is behind this peak of activity ? etc).

Use several sorting options

Posts, articles and users can be sorted by many indicators to give you the maximum level of information about your monitoring Topic.

Use filters to go in depth in your analysis

You can use Filters to detect low signals and easily find what you are looking for, even in a Topic with several thousands of posts. We have more than 150 Filters you can use according to your needs.

After that ?

Support and training sessions

Monitoring social media is easy with Visibrain !

An entire customer success team is happy to help you with the platform

To get started with Visibrain, the customer success team will set up a training program based on your needs and your social listening tools' level of knowledge, including :

🎬 The set-up of new Topics at the beginning of the contract.

📆 A three-month training program at the beginning of the contrat.

🤝 Regular meetings to answer your questions and develop new use cases based on your needs.

🆘 Assistance in case of a crisis.

🎓 New training sessions for your new collaborators or new needs (please contact your account manager).

Glossary

Alerts

Visibrain provides you a real-time alerting system. You can receive notifications by e-mail, Slack, Telegram or SMS. You can set up an alert based on a specific criterion (e.g. the volume of a topic that suddenly increases, a verified account with a large audience posting about your brand...).

Alerts are unlimited, and you can put as many recipients as you want in each alert.

Do not confund alerts and reports in which you can receive regularly (every day, every week...) a summary of the data of your monitoring topics.

It is possible to monitor a topic without necessarily setting an alert on it; and on the other hand it is possible to set several alerts on the same topic (for example to alert different people according to different volume thresholds).

Favourite

A favourite is a Topic or a Sub-topic that you often use and that you have "pinned" to the top of the list of Topics using the star icon. You can select several Topics or Sub-topics as Favourite.

Impressions

The number of impressions is the number of potential impressions there are on a topic (or post). It is the sum of the followers of the accounts that posted on the topic (or shared a post), and it gives an idea of the impact of the post in addition to the engagement metrics. This is not the number of actual impressions: only the owner of a social network account has access to the number of actual impressions. On average, we see that the number of actual impressions corresponds to 10% of the potential impressions, but this figure can vary greatly depending on the topic, the social networks and the accounts that posted.

Panel

A panel is a topic tracking the entire activity of a list of accounts/pages/channels, without including directly monitored keywords. Creating a panel can have several interests:

Monitoring trends within a community without using keywords
Monitoring an industry by keywords among selected experts (by filtering the panel) rather than having all the irrelevant results from the full public feed
Having an overview of the different "owned" social network accounts (for example: all the Facebook retailer pages of a company)
Having an overview of the social network accounts of a same industry (its brand + all its competitors)

Reports (formerly "Digest")

A report is a recurring e-mail (or Slack, Telegram, SMS) of a summary of the data of your choice on one or more monitoring topics. Reports are unlimited, and you can put as many recipients as you want in each report.

Do no confund reports with real-time alerts.

Sub-topic

A Sub-Topic is a topic that has been filtered and saved.

Timeline

A timeline is a graph representig the volume of a topic over time. You can see the number of posts per hour but also the number of impression or other engagement metrics (not available on QuickTrends), with a precision ranging from months to minutes

Topic

The topic is your monitoring subject. A Topic is specific to a given social network (you need to create a topic for each social network you wish to monitor). A topic will retrieve all the posts corresponding to the rules of the topic (keywords, accounts...) in real time. We recommend creating topics with broad enough rules to be sure to retrieve all the content you need, then filter them to create a Sub-topic.

FAQ

You will find answers to the most Frequently Asked Questions about Visibrain, however, if you don't find the answer you are looking for, please contact your account manager or support@visibrain.com

Accesses & Accounts

How many Reports, Alerts or Smartboards can I create?

As many as you wish, there is no limit.

How many User access can I have on one account?

As many as you wish, there is no limit. We do recommend one User Access per person.

How many Users can be logged in simultaneously?

As many as you wish and there is limit on the creation or modification of a Topic, Subtopic, Alert, Smartboard, Report.

Do all User Accesses have access to the same monitoring Topics?

Yes, all users from the same account have access to the same monitoring Topics or Subtopics. Only Favorites personal to a User.

How can I reset my password?

To reset your password, get in touch with your account manager or contact our support line: support@visibrain.com.

Where is my data stored?

All Visibrain data is stored in France.

Quota consumption

How can I monitor my quota consumption?

What happens if I reach 100% of my monthly quota before the end of the month?

Visibrain will not block your consumption of data if you go above your quota, this is to enable you to keep monitoring in the midst of a crises. That is why it is important to monitor your quota throughout the month. The overcharge prices are mentionned in your contract.

Do my Facebook/Instagram/Tiktok/Youtube monitoring Topics impact my monthly quota?

No, these monitoring modules have a different business model. You have a maximum of key words you will be able to monitor with no limit of data consumption.

Do Subtopics impact my monthly quota?

No, Subtopics depend on Topics already created, they are simply a filtered version of the data you already have.

Topic creation and modification

Can I create a multiple network monitoring Topics at once?

Creating one topic across multiple social networks is not possible, given that data collected is too diverse to be monitored in one go. You can, on the other hand, view multiple social network simultaneously using our Smartboard feature.

Does my Topic modification have an impact on data already collected?

What is the speed of data collection on Twitter?

You will need approximately 10 seconds to recover Twitter data.

What is the limit to past data recovery?

Twitter : 30 days historical data loaded when creating your monitoring Topic. On demand, you can go back to 2006.

Other social networks : 30 days historical data loaded when creating your monitoring Topic.

Can I export Visibrain data?

Can I personalize keywords and hashtags clouds?

How do you define the Impressions metric?

The impression KPI can be defined as potential impressions. It is obtained by adding the number of followers of all the different social accounts that have interacted with a monitored subject.

Features

Can I identify influencer communities?

Can I detect bots using Visibrain?

Can I save a filter so it can be used of another Topic?

Yes, you have an option to save your filter as a "global filter", it then will automatically be suggested on other Topics / Monitoring Modules.

Customer Support

Can I benefit from customer support?

Your account manager is available to help you on any aspects whether it is technical help on the platform of strategic use of your subscription to Visibrain.

How long is a training session?

Get in touch with your account manager to create a personalized training program. We recommend you count approximately 1H30 to get started on Visibrain.

Can I be trained on Network / Hashtags Mapping?

Use cases

Brand monitoring

Visibrain gives you the opportunity to get and analyse the digital datas about your brand and your competitor's ones.

🔡 Topic creation

In order to monitor your brand online reputation, we suggest you to include the following elements in your Topic:

Variant spellings of the brand
Mentions within web contents (articles, videos, etc.)
Multiple X (formerly Twitter) accounts associated to the brand
Product's names
Hashtags associated to the brand

Example of a X (formerly Twitter) Topic to monitor the e-reputation of McDonald's:

Different variant spellings

First, you need to list the different variant spellings of the brand name, separated by the operator OR. It is important to think about every forms of writing the brand you want to monitor, to get the most exhaustive Topic: spelling mistakes, diminutives, alternative names, acronyms, etc.

Mentions within website contents

You also have to add the operators url_title: and url_description: on all keywords linked to the brand to find it within titles and standfirsts of articles and web contents (websites, blogs, etc.).

The Operators url_title: et url_description: are not availble for past data

If you want to get some past datas for your brand monitoring, you have to create your Topic without the operators url_title: et url_description: and add it then.

X (formerly Twitter) accounts

We also recommend to include the activity of X (formerly Twitter) account(s) of the brand.

To do that, you need to copy and paste the name of the brand X (formerly Twitter) account (you will find it after the @ on x.com) and associate it to the different operators ⬇️ :

You can choose to monitor the whole activity of the X (formerly Twitter) account (original tweets, replies to tweets, mentions of the account, quotes of the account) or only the original tweets with the operator from:.

The operators from:, retweets_of:, to: and url: have to be used without the @ from the account. If you put the @ with these operators, you rule will not work.

Do not forget the operator from:

The operators retweets_of:, @ or to: used by themselves won't capture the tweets published by the brand account, which can lead to odd platform behaviours within your Topic.

We highly recommend you to always use these operators with from:, for example: from:user retweets_of:user

Product's names

We recommend you to add the names of the brand's products to capture every posts quoting it. The monitoring will be as exhaustive as possible.

Hashtags associated to the brand

Finally, we recommend you to add every hashtags associated to the brand. They can be created by the brand itself (#ImLovingIt) or can be created by another person (for example, a hashtag like #BoycottMcDonalds). This kind of hashtags should be systematically added to the Topic to avoid missing any post using it.

🔎 Data analysis

a. Focus on your own posts ("Owned")

First, we advise you to focus on your own posts (the "Owned"), to identify the most viral ones, by using the filter from: and the default sorting by number of retweets, see below:

b. Focus on posts about its own brand, published by others ("Earned")

Then, we advise you to focus on posts about your brand but published by other accounts than yours. You just have to exclude the activity of your own account, with the filtrer -from:. You will isolate every posts about your brand (the "Earned") et quickly identify the most viral ones:

c. Monitor a sensitive topic

If you want to monitor an ongoing or future sensitive topic associated to your brand, you can focus on this subject using the filters.

For example, you identified crisis-generating factors (TV show, incriminating article against the brand, sensitive(s) post(s) on social medias, etc.), we advise you to focus on this subject and to create a subtopic to easily monitor the datas:

You can also use filters to focus on verified X (formerly Twitter) accounts or which have more than a specific number of followers to only get the tweets of influencers:

a. By mail, Slack or Telegram

🔔 An abnormal activity detection alert to be advised in case of breaking news about your brand becoming viral.

🔔 An alert for every new tweet of a verified X (formerly Twitter) account or from a specific community (journalist, politic, influencer, etc.) discussing about your brand.

🔔 An alert for every new tweet on a sensitive topic about your brand but not viral yet.

📰 A scheduled report of the most retweeted posts and articles about your brand.

b. In a smartboard

Industry monitoring

In this section you will learn how to create a topic and analyze the data in order to get an overview on what is said about your industry and your competitors.

🔡 Topic creation

In order to monitor a whole industry, we suggest you to focus ont two main points.

a. Keywords

You can start with making a list of all related keywords and adding them to the Rules (for more information see page Create a Topic). If you monitor in different languages make sure you've included all the spelling and linguistics variants.

b. Panel of influent people within your industry

In order to get the most qualified data, Visibrain suggests you to monitor people having a significant impact on your industry (competitors, CEO, journalists, bloggers...).

To do so, you shall use both operators from: and retweets_of: for a X (formerly Twitter) watch, and the section called "pages" for other social media. You can either listen everything they say, either focus on a specific subject adding keywords.

To create this Topic, you have to copy paste the account's name from X (formerly Twitter), For more information, click here.

To create this Topic, you have to copy paste the account's name from the social media you want, For more information, click here.

To create this topic, you have to copy and paste the user's or companie's name specifically as it is written on the monitored social network. For more information, you can check this page.

🔎 Data analysis

a. Trends analysis

➡️ ANALYTICS and DEMOGRAPHICS section.

Here you will find hashtag, word and emoji clouds representing the most discussed subjects.

You can customize the clouds (changing items' color and size), see occurences of each item in a table or click on it to get more information.

For a Facebook watch, you have access to a pie chart of reactions. It helps you to evaluate the ton of your subject.

You have the possibility to export each elements on Visibrain in JPEG or CSV. You can also add them to smartboards.

b. Don't miss anything about your industry

➡️ POSTS and ARTICLES section

Here you will find all posts and articles related to your industry posted within your period of analysis. You can sort them by different indicators (date, likes, interactions...). You can add filter to focus on a specific event.

c. Detection of key influencers

➡️ USERS section

You can detect the most relevant influencers by adding filters based on their number of followers, details of their biography description, language, etc. This feature is available on all the units except on Facebook.

a. By mail, Slack or Telegram

You can set up different kinf of Alerts :

🔔 An Abnormal Activity alert, to keep an eye on important news

📰 An automatic Report with key influencers' activity

📰 An automatic Report on posts and articles getting the most impact

b. In a smartboard

Smartboards allow you to have a view on all social media at the same time.

Event monitoring

Launch parties, TV reports, festivals... Get all the KPI's and data you need with Visibrain !

🔡 Creating your topic

To monitor the impact of your event on social media, we advise you to make a list of all the key-words, hashtags and official accounts related to it. Don't forget to list all the different variants !

Once your list is done, you can use it to create your different topics on social network's you need to monitor :

Example : The Paris 2024 Olympic Games

🔎 Data analysis

You can use Visibrain's Explore functionality on the different topics in order to understand and measure the impact of an event on different social networks.

The Visibrain platform offers you a whole set of KPIs (some of which are specific to each social network: number of retweets, number of views, etc.). Don't hesitate to pick the ones that are important for you according to your needs.

Visibrain's filters and smartboards will also allow you to go further in the analysis of the event, by helping you to classify highlights, influencers, speakers and partners.

Smartboards can also be useful to lay out all the indicators that are important for you in a personalized dashboard, so that you can monitor them in real time during the event.

Share the Smartboard created with your team !

We recommend that you also set up an email report that groups these indicators with Visibrain's Reports functionality to keep people who are not used to connecting to the platform informed.

Competitors monitoring

Competitors monitoring allows you to follow the news of other market players and to observe their communication strategies.

🔡 Topic creation

The first thing to do is to identify your competitors accounts on social media and then, to configure your monitoring.

➡️ To integrate your competitors in your monitoring settings :

🔎 Data analyze

a. Compare the activity of your competitors

In the Volume section, you can compare multiple subtopics, which can allow you to isolate a competitor and measure its share of voice across all competitors in the market.

b. Rank your competitors according to different indicators

In the Users/Pages/Channel section, you can classify your competitors according to their audience (number of followers), their activity (number of publications they posted) or their influence (engagement generated).

c. See which of your competitors' communication topics work the best

In the Analytics section, you can access to the expressions and hashtags used by your competitors. The bigger the words are, the more engagement they have generated.

You also have the quantified details of each expression and hashtag.

d. See your competitors' publications and the articles they pass on

You can access to all their posts, to stay informed of any news. You can choose a global view or a view by competitor by adding filters.

e. See your competitors' communities

You can access to all the accounts that relay your competitors' publications. You can choose a global view or a view by competitor if you're adding filters.

a. By mail, Slack or Telegram

You can set up different types of alerts :

🔔 A real time alert as soon as a competitor speaks up

🔔 A real time alert as soon as a competitor makes the buzz on social media

📰 A regular report of your competitors' speeches

b. In a smartboard

Smartboards allow you to easily track your competitors monitoring with data that updates in real time.

🚀 To go further

To monitor your competitors, you can also watch what the other users are saying about them on social media. If you want to do this, you can go to the section brand monitoring.

Useful documents

Scope of coverage

Here, the Visibrain's scope of coverage.

✓ 100% of the public tweets

✓ Firehose access (multi-annual contract with X (formerly Twitter))

✓ Backdata since 2006 (contact your account manager to go beyond 30 days)

✓ Keywords monitoring

✓ Accounts monitoring

✓ Monitoring in 64 languages

✓ Advanced monitoring (geolocation, accounts detection ...)

✓ Public pages (more than 10M)

✓ Comments, shares and reactions number (Likes/ Love/ Haha/ Wow/ Sad/ Angry)

✓ Backdata on the last 30 days

✓ Keywords monitoring

✓ Pages monitoring

✓ Monitoring in 64 languages

╳ Personal profiles

╳ Groups

╳ Comments (content)

✓ Public posts (pictures and videos)

✓ Reels

✓ Tagged accounts

✓ Comments and likes number

✓ Backdata on the last 30 days

✓ Keywords monitoring

✓ Accounts monitoring

✓ Monitoring in 64 languages

╳ Stories

╳ Comments (content)

✓ Public videos

✓ Shorts

✓ Comments and likes number

✓ Backdata on the last 30 days

✓ Keywords monitoring

✓ Channel monitoring

✓ Monitoring in 64 languages

╳ Comments (content)

✓ Public videos

✓ Comments and likes number

✓ Views number

✓ Sounds analysis ✓ Sentiment analysis

✓ Backdata on the last 30 days

✓ Keywords monitoring

✓ Accounts monitoring

╳ Comments (content)

✓ Public posts

✓ Comments and reactions number

✓ Users and companies mentioned in posts

✓ Sentiment analysis

✓ Up to 500 posts retrieved per rule at the topic's creation

✓ Keywords monitoring

✓ Users and companies monitoring

╳ Comments (content)

✓ Public threads

✓ Replies and likes number

✓ Backdata on the last 30 days

✓ Keywords monitoring

✓ Accounts monitoring

✓ Sentiment analysis ╳ Reposts

✓ Telegram messages posted on public channels

✓ Views number

✓ Backdata on the last 30 days

✓ Keywords monitoring

✓ Public channels monitoring

✓ Sentiment analysis ╳ Private channels

✓ 5M new articles per day

✓ Worldwide monitoring

✓ New source adde on request

✓ Backdata since 2014 (contact your account manager to go beyond 30 days)

✓ Keywords monitoring

✓ Websites monitoring

Platform

What's new ?

Q4 2024

✨ New Filter: `proximity:`

A new filtering operator based on word proximity is now available.
Works across all sources.
Maximum distance between words: 5 words.
Example usage:
- proximity:"apple samsung"~4 will capture posts where "apple" and "samsung" appear within 4 words of each other, in any order.
- Example match: "Samsung competes with Apple in wireless earbuds."

🔧 Other Updates

Facebook: Now supports the "Care" reaction.
Topics: Error messages are now highlighted when a monitored account does not exist.
Filters: New option to copy the entire filter to the clipboard from the filter bar.
Smartboards: Added a logarithmic scale option for timelines.

Q3 2024

New Source : Telegram

Coverage : 5M public channels
Keyword or Channel monitoring
Visibrain features (Explore, Filters, Alerts, Reports, Smartboards, Exports, Cartographics analysis)

Share your Smartboard with your team through a simple link
Highly confidential
- Create multiple links for a Smartboard
- Define the expiration date
- Deactivate when needed

User Management Interface

Manage users' rights directly on your account
Add and delete users
5 levels of user rights : ADMIN, TOPICS EDITOR, STANDARD, READER or SMARTBOARD READER

🔧 Other Updates

LinkedIn : Monitor through exact expressions to be more precise

Q2 2024

X (Twitter): Migration to API v2

X has released a new version of its Enterprise API, which provides the highest level of data access and is used by Visibrain. This update introduces several new capabilities:

Sort posts by view count
Increased QuickTrends query size: Now supports 4096 characters (previously 2048).
New filters for account creation date:
- user_account_age:
- user_creation_date:
- user_creation_day:
Improved handling of sensitive content with the new sensitive: filter.
Better management of reply tweets.
Minor changes in available operators for creating X topics:
- profile_country:, profile_region:, and profile_locality: have been removed.

Instagram: Co-Author Management

Co-authors of an Instagram post are now displayed.
New filters available:
- coauthor:
- has_coauthors:true/false

🔧 Other Updates

Autocomplete for filter operators in filtering boxes.
Automatic email alerts if there's a risk of exceeding the X post volume quota.
Passwordless authentication via a magic link sent by email.
Improved time zone management.
TikTok: New type: filter to sort by post type (photo or video).

Q1 2024

New Source: Threads

Monitoring of all public posts
Keyword-based tracking or account list monitoring
Full access to Visibrain features (Explore, filters, Alerts, Reports, Smartboards, exports, and mapping)

On-Demand Engagement Metrics Update

You can now refresh engagement metrics for one or multiple posts with just a few clicks!

To update a post’s metrics: Dropdown menu > Refresh post metrics
To update metrics for all posts on a page: Dropdown menu > Refresh metrics
Available for all sources except X/Twitter (where metrics update in real-time).

QuickTrends Now Covers Up to 1 Year

Generate QuickTrends timelines for up to 1 year (previously limited to 30 days).
The maximum window is 1 year, but data is available since 2006 (e.g., you can create a timeline from January 2015 to December 2015).

🔧 Other Updates:

Alerts: SMS alerts now come from "Visibrain" instead of a random phone number.
Smartboards: New "Screenshot" feature for each widget.
QuickTrends: Added a percentage indicator.
Quotas: Now includes quarterly subscriptions.
X/Twitter: New shortcut "Exclude tweet + replies + quotes" in the tweet dropdown menu.

Q4 2023

New Source : LinkedIn

All public posts from pages and professionals
Full access to Visibrain features (Explore, filters, Alerts, Reports, Smartboards, exports, and mapping)
LinkedIn reactions now taken into account (sorting options, filters, and pie chart visualization)
LinkedIn-specific filters, including is_company

"Smart" Date Selector

You can now enter start or end dates in natural language, e.g., "This morning" or "February 1st at 11 AM", and the platform will automatically translate them into exact dates.
Ability to use "now" (or "maintenant") as an end date.
New date presets: Current month, Last month, Current year...
History of recently selected time periods

RSS Feeds in Visibrain

It is now possible to create an RSS feed from an alert.
Contact your account manager for more details on this feature.

🔧 Other Updates:

Integration of Olvid (secure messaging) for sending Alerts and Reports
Facebook: Added "Sort by Followers" option for posts

Q3 2023

🔧 X (Twitter) Updates

Sorting by Likes: You can now sort tweets (X posts) by the number of Likes.
New Badge Display:
- Gold Badge: Verified organization.
- Gray Badge: Governmental or official government organization.
- These badges are now visible on posts and user profiles.
New Filter – verified_type:: Filter accounts based on their badge type.

🔧 Other Updates

Smartboards: New option to format timelines as bar charts.
QuickTrends: Improved error messages for better clarity.
Usage & Quotas:
- Improved interface for usage tracking.
- Ability to download consumption data in CSV format.
Facebook:
- New filter !page_name_contains (same as page_name_contains: but case-sensitive).

Q2 2023

✨ New Features

New Alert and Reports delivery mode via Microsoft Teams
New filter profile_contains: enables you to research a keyword or list of letters in an account's details : display name, account name, biography, (combines bio_contains, username_contains: and displayname_contains: filtering options ...)
Twitter: number of replies, quoted tweets and views available in overall tweet KPIs

🔧 Upgrades

Globals Filters available on multiple monitoring Modules
Clone your Alerts and Reports
An error message will appear in case of mistakes in Topic creation
Twitter: permalink available in CSV exports
Two users can edit a Smartboard simultaneously
Different platform upgrades

Q1 2023

✨ New Features

New filter full_contains: enables you to research a keyword or a character sequence in all the monitored content: in a post, article, quoted tweet ... (combines thecontains, link_title_contains, link_description_contains, quoted_contains ... filters)
Key expressions GEXF export option (Gephi)
Filtering option on your press review: "New Articles Only"
Instagram: New section "Posts Types" available in the analytics tab and new filter post_type: enables you to filter through different types of content (Reels, TGTV, Feed)
Tiktok: new filter sound_contains: enables you research a character sequence in sound titles and authors (combines sound_title_contains: & sound_author_contains: filters)
Youtube: new filter duration: filter down your content by videos length

🔧 Upgrades

Explore: new timeline KPI: potential impressions, number of reactions, number of likes ....
Smartboard: Unique Tweets and Users KPI options
Smartboard: display of analysis period in the PDF export
Twitter: rank tweets in your tweet review by the Twitter account's audience
TikTok: Account details added in your CSV exports, new filters !username_contains: & !displayname_contains: to search for case & accent sensitive words
Different platform upgrades

New major version of the platform

✨ News

Smartboard, customizable dashboards enabling you to analyse and present different data sets
Reports, (replaces Digest alerts) to create automatic multi-topic reports
Added TikTok as new data source
Added YouTube as new data source
100% responsive interface for mobile and tablet compatibility
Turbo mode for large topics (>50,000 posts per day)

🔧 Improvements

PDF and HTML export of reports
"Do Not Disturb" mode in alerts
QuickTrends: save requests and display in histogram
and more than 100 diverses ameliorations

💡Don't miss it on our blog

(REPLAY) Analysis of a brand's online presence: the Netflix case

X (formerly Twitter)

The CTRL+F command and Command+F on a Macbook allows you to easily find your filter in the table.

keyword

Focus on all the posts containing the keyword with or without a hashtag before.

car It focuses on all the posts with the keyword 'car' or the hashtag 'car'.

'the exact expression'

Focus on all the posts containing the exact expression : all the words of this expression, in this exact order.

'blue car' It focuses on all the posts with the key-expression 'blue car' in it. It doesn't search for the following content : the blue auto and the yellow car.

#keyword

Focus on all the posts containing a specific hashtag.

#car It focuses on all the posts containing the hashtag #car. It won't search for the posts containing the keyword 'car' without a #.

lang:

lang:en It focuses on all the english speaking posts.

contains:element

Focus on all the posts containing a character sequence WARNING: this filter is not case & accent sensitive

contains:blog will focus on posts containing the mentionned letters, will for example take into account keywords such as: blog, bloger, blogs ...

!contains:Element

Focus on a character sequence while being word case sensitive. WARNING: this filter is case & accent sensitive

!contains:Gap It focuses on all the posts containing Gap while being sensitive to word case (only with a capital L). This filter is very useful to focus on a proper noun for example the name of your brand).

full_contains:

Combine contains / link_title_contains / link_description_contains / quoted_contains It will focus on the character sequence contained in tweets', articles', replies' and quoted tweets'.

full_contains:sport Will focus on posts, articles, and quoted tweets that contain the list of characters sport. Esport, parasport, watersports ... This filter is very useful when you need to exclude data from all sources (tweets / articles / quoted tweets / replies)

!full_contains:

Combine !contains / !link_title_contains / !link_description_contains / !quoted_contains It will focus on the character sequence contained in tweets', articles', replies' and quoted tweets'.

WARNING: this filter is case & accent sensitive

!full_contains:Ford It focuses on all the posts containing the following characters : Ford, but taking the case letter (only capital F) and accents into consideration.

Example : it will not take in "afford"

This filter is very useful if you want to focus on a name, proper noun, or a brand.

emoji:

Focus on posts containing a specific emoji.

emoji:joy It focuses on all the posts containing the emoji "joy"😂

has_emoji: (true/false)

Focus on posts containing one or more emoji.

has_emoji:true It focuses on all the posts containing at least one emoji.

proximity:

Define a maximum distance between two or three keywords

proximity:"apple samsung"~4 Focus on posts containing Apple and Samsung distanced by 4 keywords max

Specific content filters for Twitter

Operator

Use

Example

retweet: (true/false)

Exclude or include retweets from your analysis

retweets:false It will exclude all the retweets of the analysis This filter is very useful if you wish to setup an alert but receive every retweet.

is_reply: (true/false)

Focus on all the posts that are replying to other tweets.

mention:mybrand is_reply:true It focuses on all the tweets that mention @mybrand, but that are also answering to @mybrand's tweets.

in_reply_to:

has_gps: (true/false)

Isolate all the posts that have a GPS location (the contact information transmited by the phone at the time the Tweet was published)

has_gps:true It allows you to isolate all the posts that have been posted with a GPS data.

has_geo: (true/false)

Isolate all the posts that have a geographic location. (the location that the user has declared in its biography) It's all the users who declared their location when they created their account

has_geo:true It allows you to focus on all the posts published by users that have declared their location.

has_link: (true/false)

Isolate all the posts containing a link (articles, photos, videos...)

has_link:true It allows you to focus on all the tweets related to your subject that contain a link redirecting to an article. It's ideal if you want to focus on all the press coverage.

has_medias: (true/false)

Focus on all the posts containing a photo or a video.

has_media:true It allows you to focus on all the posts containing a photo or a video.

Accounts filters

Filter

Use

Example

from:user

Focus on all the posts and retweets thats have been generated by @user's tweets. WARNING: this filter is case & accent sensitive

from:elonmusk It allows you to focus on all the original tweets published by Elon Musk and all the retweets that have been generated by his posts. We can also use @elonmusk as a shortcut.

by:user

Filter on the activity posted by @user account (posts and retweets made by the account). WARNING: this filter is case & accent sensitive

by:elonmusk It filters on the activity of Elon Musk : original tweets and retweets made by the account. This operator won't consider the other accounts activity (retweets generated by Elon Musk will not be presented)

mention:user

Filter on all the posts mentionning a specific account WARNING: this filter is case & accent sensitive

mention:elonmusk It is only searching for posts in which Elon Musk's account is directly mentioned.

mention_contains:user

Filter on the posts mentioning accounts with a specific character sequence

mention_contains:Tesco It focuses on posts in which all accounts associated with Tesco (Tesco, Tesco news, Tesco mobile...) are mentioned.

quoted_user:user

Filter on tweets quoting a specific user. A quote being neither a retweet or a mention, this operator allows to isolate this other type of engagement. WARNING: this filter is case & accent sensitive

quoted_user:elonmusk It focuses on all the posts quoting @elonmusk's tweets.

profile_contains:

Combine bio_contains / screen_name_contains / display_name_contains: Filter on the activity of original users that have a specific character sequence in users' biography; display name or screen name, in order to identify communities.

profile_contains:government Will focus on the activity of accounts containing governement in their bio, screen or display names. This will be very useful when looking to focus on the activity of a large group of users.

original_profile_contains:

Combine original_bio_contains / original_screen_name_contains / original_display_name_contains Filter on the activity of original users that have a specific character sequence in original users' biography; display name or screen name, in order to identify communities.

original_profile_contains:europe Will focus on the activity of original users that have europe in their bios, screen or display names. This will be very useful when looking to focus on the activity of a large group of original users.

!profile_contains:

Combine !bio_contains / !screen_name_contains / !display_name_contains

Filter on the activity of users that have a specific character sequence in original users' biography; display name or screen name, in order to identify communities. WARNING: this filter is case & accent sensitive

!profile_contains:Washington Will focus on the activity of users that have Washington contained in their bios, screen or display names and taking into consideration the capital W. For example accounts for the Washington Post

!original_profile_contains:

Combine !original_bio_contains / !original_screen_name_contains / !original_display_name_contains Filter on the activity of original users that have a specific character sequence in original users' biography; display name or screen name, in order to identify communities. WARNING: this filter is case & accent sensitive

!original_profile_contains:Sanofi Will focus on the activity of original users that have Sanofi contained in their bios, screen or display names and taking into consideration the capital S. For example, Sanofi workers union accounts

bio:

Focus on a keyword contained in biographies, in order to identify communities.

bio:journalist It focuses on the user's activity whose biography contains the word "journalist". It won't search for the word "journalists" or "journalistic". It can be helpful if you want to identify users declaring a specific interest : bio:football It will list all the users that have participated to the analyzed topic and that have mentioned the keyword "football" in their biography.

original_bio:

Filter on a keyword in original users biographies.

original_bio:journalist It filters on the posts that have been published by users whose biography contains the word "journalist". It won't search for the word "journalistic" for example. It can be helpful if you want to identify original users declaring a specific interest for something : original_bio:france It will list al the users that have participated to the analyzed topic and that have mentioned the word "france" in their biography.

bio_contains:

Filter on a specific character sequence in users' biographies, in order to identify communities.

bio_contains:blog It filters on users activity whose biography contains blog. It allows to increase the research : blog, blogging, blogger... It can be helpful to identify users declaring a specific interest for something : bio_contains:fashion It will list all the users that have participated to the analyzed topic and that have mentioned fashion in their bios

original_bio_contains:

Filter on a specific character sequence in original users' biography, in order to identify communities.

original_bio_contains:blog It focuses on the posts that have been posted by users whose biography contains "blog". It allows you to increase the research : blog, blogger, blogging It can be helpful to identify original users declaring a specific interest for something : original_bio_contains:medicine It will list all the users that have participated to the analyzed topic and that have mentioned the word "medicine" in their biography (journalist, expert, speaker...)

!bio_contains:

Filter on a specific character sequence in users' biographies, in order to identify communities. WARNING: this filter is case & accent sensitive

!bio_contains:PSG It focuses on the users activity whose biography contains "PSG" only if it's written in capital letters : PSG, PSGfans, PSGgroups, @PSG... It can be helpful to identify users declaring a specific interest for something :

!bio_contains:Total It will list all the users that have participated to the analyzed topic and that have mentioned the brand Total in their biography (Total employees, trade unionist...)

!original_bio_contains:

Filter on a specific character sequence in original users' biographies, in order to identify communities. WARNING: this filter is case & accent sensitive

!original_bio_contains:PSG It filters on the posts that have been posted by users whose biography contains "PSG" only if it's written in capital letters : PSG, PSGfans, PSGgroups, @PSG... It can be helpful to identify original users declaring a specific interest for something : !original_bio_contains:travel It will list all the users that have participated to the analyzed topic and that have mentioned the word "travel" in their biography (travel agent, blog, journalist, fans...)

bio_location:

Filter on the activity of users that have indicated a specific location.

bio_location:paris It focuses on the activity of users that have declared being in Paris.

original_bio_location:

Filter on the posts of users that have declared a specific location.

original_bio_location:united It focuses on the activity of people that have declared a specific location containing the word "united". It will get people from United-States and United-Kingdom.

original_bio_location_contains:

Filter on the posts of users that have declared a specific location related to a character sequence.

original_bio_location_contains:united It focuses on the original posts of users that have declared a location containing the word "united". It will get users from United-States and United-Kingdom.

bio_website_contains:

Filter on the activity of users whose biography contains a website url containing a specific character sequence

bio_website_contains:insta It focuses on the activity of users that have mentioned a link containing "insta" in their biography. It can be helpful to identify influencers having an instagram account.

original_bio_website_contains:

Filter on posts of the users whose biography contains a website url containing a specific character sequence

original_bio_website_contains:blog It focuses on the activity of users that have mentioned a link containing "blog" in their biography. It can be helpful to identify influencers having a blog.

country:

Filter posts of users that have indicated the country in their Twitter bio.

country:france It focuses on all the posts of users that have France in their location.

region:

Focus the posts of users that have indicated the region in their Twitter bio.

region:midwest It focuses on the posts of users have the midwest in their location.

city:

Filter on the posts of users that have indicated the city they in their Twitter bio.

city:paris It focuses on the posts of users that have Paris in their location.

verified: (true/false)

It allows you to sort users according to their verified status on their Twitter account

verified:true It focuses on the activity of verified Twitter account.

original_verified: (true/false)

It allows you to filter on Twitter original users, according to their verified status.

original_verified:true It focuses on the activity of users whose account is verify.

verified_type: (blue/business/government)

Enables you to filter through verified accounts' activity with Twitter's new verified types. Gold: Business Grey: Government Blue: Paid Accounts

verified_type:government Enables you to access government accounts' activity

original_verified_type: (blue/business/government)

Enables you to filter through verified accounts' posts and generated retweets with Twitter's new verified types. Gold: Business Grey: Government Blue: Paid Accounts

original_verified_type:business Enables you to focus on business accounts' tweets and generated retweet

audience: ("very low" / "low" / "medium" / "high" / "very high")

It allows you to sort users according to their number of followers : Very low : Less than 50 followers Low : Between 50 and 250 followers Medium : Between 250 and 1000 followers High : Between 1000 and 5000 followers Very high : More than 5000 followers

audience:"very high" It focuses on the activity of users having more than 5000 followers.

original_audience: ("very low" / "low" / "medium" / "high" / "very high")

It allows you to sort original users according to their number of followers : Very low : Less than 50 followers Low : Between 50 and 250 followers Medium : Between 250 and 1000 followers High : Between 1000 and 5000 followers Very high : More than 5000 followers

original_audience:high It focuses on the activity of the posts that have been published by users having more than 5000 followers.

followers_count: (>/</=)

It allows you to sort Twitter users according to a certain amount of followers.

followers_count:>5000 It focuses on the activity of users having more than 5000 followers.

original_followers_count: (>/</=)

It allows you to sort the original users according to an amount of followers.

original_followers_count:>5000 It focuses on the posts that have been published by original users having more than 5000 followers.

followings_count: (>/</=)

It allows you to sort the users according to the number of account they follow

followings_count:<200 It focuses on the activity of users following less than 200 followers.

activity: ("very low" / "low" / "medium" / "high" / "very high")

It allows you to sort users according to the average activity (Tweets average posted per day since the account creation) Very low : less than 0.15 tweet per day Low : between 0.15 an 2 tweets per day Medium : between 2 and 10 tweets per day High : between 10 and 20 tweets per day Very high : more than 20 tweets per day

original_activity:medium It focuses on the posts of original users whose activity (tweets average posted per day since the account creation) is between 2 and 10 tweets per day.

activity_value: (>/</=)

It allows you to sort users according to their average activity (tweets average per day that have been published since the account creation)

activity_value:<20 It focuses on the activity of users having an average activity below 20 tweets/day.

original_activity_value: (>/</=)

It allows you to sort original users according to their average activity (average of tweets that have been published per day since the account creation).

original_activity_value:<20 It focuses on the posts published by original users whose average activity is below 20 tweets per day.

tweet_count: (>/</=)

It allows you to sort users according to the number of posts that they have posted or reposted since their account creation.

tweet_count:>20 It focuses on the activity of users that have published at least 20 different tweets or retweets since their account creation. It can be helpful to identify fans and detractors.

original_tweet_count: (>/</=)

It allows you to sort original users according to the number of posts they have published since their account creation.

original_tweet_count:>20 It focuses on the posts of original users that have published at least 20 different tweets since the creation of their account. It can be helpful to identify fans and detractors on the topic.

gender: (female/male)

It allows you to sort users according to their declared gender This type of filter is based on a declarative data (according of what the user has decided to share on Twitter), it can represent a sample.

gender:(male OR female) It allows you to focus on the activity of the users that declared a specific gender (who doesn't have neutral gender as companies or media or bots).

original_gender: (female/male)

It allows you to sort original users according to the gender they have declared. This type of filter is based on a declarative data (according to what the user has decided to share on Twitter). It can represent a sample.

original_gender:female It allows you to focus on posts of users that declared being a female.

screen_name_contains:

It allows you to focus on the activity of users whose Twitter account name ("@") contains a specific sequence of characters.

screen_name_contains:Tesco It allows you to focus on the activity of all the Twitter accounts containing the sequence of characters "Tesco" in their handle. It will get : @Tesco @Tescomobile @Tesconews It allows you to easily identify the activity of the group Tesco without having to write each different entity.

original_screen_name_contains:

It allows you to isolate original users according to their Twitter account name (Handle).

original_screen_name_contains:airbus It allows you to focus on the posts that have been published by the different airbus accounts : @Airbus @AirbusPRESS @AirbusCareers @AirbusSpace ... It allows you to identify all the different communication channels of the brand and all the posts that have been published by these accounts without having to write them one by one.

display_name:

It allows you to isolate the activity of the users whose the display name is a specific keyword.

display_name:Dior It focuses on the activity of the users whose display name is "Dior".

original_display_name:

It allows you to isolate on the posts of original users whose display name contains a specific keyword.

original_display_name:dior It focuses on the posts that have been published by original users whose display name is "dior".

display_name_contains:

It allows you to isolate the activity of users whose display name contains a specific sequence of characters.

display_name_contains:exhibition It filters on the activity of users whose display name contains the sequence of characters "exhibition". It allows you to find all the official accounts of big exhibitions.

original_display_name_contains:

It allows you to isolate all the posts of original users whose display name contains a specific sequence of characters.

original_display_name_contains:minister It focuses on the posts that have been published by original users whose display name contains the sequence of characters "minister". It allows you to isolate communications posted by the government official accounts.

Filters on quoted tweets

Operator

Use

Example

quoting: (true/false)

It allows you to isolate tweets quoting another tweet.

quoting:true It focuses on tweets quoting another one.

quoted:

It allows you to filter on keyword used in a quoted tweet.

quoted:airbus It focuses on tweets quoting another one that contains the keyword "airbus".

quoted_contains:

It allows you to filter on a specific sequence of characters that has been used in a quoted tweet.

quoted_contains:problem It focuses on tweets quoting another one that contains the sequence of characters "problem" (problems, problem, problematic...).

!quoted_contains:

It allows you to filter on a specific sequence of characters that has been used in a quoted tweet, while taking the case letter into consideration.

!quoted_contains:PSG It focuses on tweets quoting another one that contains the sequence of characters PSG (PSG, #PSGMANCHESTER, ...)

quoted_user:user

It allows you to filter on tweets quoting a specific user. A quote being neither a retweet or a mention, this operator allows to isolate this other type of engagement

quoted_user:elonmusk It focuses on tweets quoting one of @elonmusk's tweets.

quoted_tweet:TweetURL

It allows you to filter on tweets quoting a specific other tweet. A quoted tweet being neither neither a retweet or a link share, this operator allows to isolate this other type share. Write the tweet under this format : "http://twitter.com/AUTOR/statuses/ID"

quoted_tweet:http://twitter.com/visibrain/statuses/1090292597573193728 It isolates quoted tweets whose ID is 1090292597573193728

quoted_bio

It allows you to filter on the posts quoting a user tweet containing a specific keyword in its biography.

quoted_bio:minister It filters on all the posts quoting ministers tweets.

quoted_bio_contains:

It allows you to filter on the posts quoting a user's tweet containing a specific sequence of characters in its biography.

quoted_bio_contains:eco It focuses on all the posts quoting tweets that have been posted by users whose biography contains the sequence of characters "eco". It will get "economy", "ecological", "ecofriendly", etc...

!quoted_bio_contains:

It allows you to filter on posts quoting a user's tweet whose biography contains a specific sequence of characters while taking the case letter into consideration.

!quoted_bio_contains:Apple It focuses on the posts quoting tweets that have been posted by users whose biography contains the sequence of characters "Apple" with capital A. It will get : Appel, Appleaddict, proApple, antiApple It won't get : apple, applefruit...

Filters on link

Operator

Use

Example

domain:

It allows you to isolate all the articles that have been posted on a specific website.

domain:bloomberg It focuses on the articles that come from Bloomberg Website. It allows to isolate all the content whose impact is really strong.

domain_contains:

It allows you to isolate all the articles coming from a website whose name contains a specific sequence of characters.

domain_contains:blog It focuses on the link coming from a website whose domain contains the following sequence of characters : "blog"

url_contains:

It allows you to isolate the articles whose URL contains a specific sequence of characters.

url_contains:scandal It focuses on the articles whose URL contains the following sequence of characters "scandal". It will take into consideration : scandal, scandalize, scandals...

link_title:

It allows you to isolate articles whose title contains a specific word.

link_title:taxes It focuses on the articles whose title contains the word "taxes"

link_title_contains:

It allows you to isolate articles whose title contains a specific sequence of characters.

link_title_contains:tax It focuses on articles whose title contains the following sequence of characters : "tax" It will take into consideration : tax, taxi, taxing, taxpayer...

!link_title_contains:

It allows you to isolate articles whose title contains a specific sequence of characters, while taking the case letter into consideration.

!link_title_contains:PSG It focuses on the articles whose title contains the sequence of characters : "PSG".

link_description_contains:

It allows you to isolate articles whose body article (content, description, introduction) contains a specific sequence of characters.

link_description_contains:eco It focuses on the articles whose content contains the following sequence of characters "eco". It will take into consideration : eco, economy, ecological, ecofriendly, etc.

!link_description_contains:

It allows you to isolate articles whose body article (content, description, introduction) contains a specific sequence of characters while taking the case letter into consideration.

!link_description_contains:PSG It focuses on articles whose content contains the following sequence of characters : "PSG" with capital letters and exclude "psg" without capital letters. It works the same with accents. It will take into consideration : PSG, PSGfans, PSGgroup .....

Facebook

The CTRL+F command and Command+F on a Macbook allows you to easily find your filter in the table.

keyword

Allows you to focus on all the posts containing the keyword with or without a hashtag before.

car It focuses on all the posts with the keyword 'car' or the hashtag 'car'.

'the exact expression'

Allows you to focus on all the posts containing the exact expression : all the words of this expression, in this exact order.

'blue car' It focuses on all the posts with the key-expression 'blue car' in it. It doesn't search for the following content : the blue auto and the yellow car.

#keyword

Allows you to focus on all the posts containing a specific hashtag.

#car It focuses on all the posts containing the hashtag #car. It won't search for the posts containing the keyword 'car' without a #.

lang:

lang:en It focuses on all the english speaking posts.

contains:

Allows you to focus on all the posts containing a sequence of characters. This filter is not taking the case letter or accents into consideration.

contains:lik It focuses on all the following posts : like, liking, likely, likers but also filk, bilk etc...

!contains:

Allows you to focus on a sequence of characters while being word case sensitive. WARNING: this filter is case & accent sensitive

!contains:Lik It focuses on all the posts containing the characters's list Lik while being sensitive to word case (only with a capital L). This filter is very useful to focus on a proper noun for example the name of your brand).

emoji:

Allows you to focus on posts containing a specific emoji.

emoji:joy It focuses on all the posts containing the emoji "joy"😂

has_emoji: (true/false)

Allows you to focus on posts containing one or more emoji.

has_emoji:true It focuses on all the posts containing at least one emoji.

Specific content filters for Facebook

Operator

Use

Example

full_contains:

Allows you to combine different filtering options at once: contains / link_title_contains / link_description_contains In other words, it will search in posts and articles at the same time.

full_contains:lik It focuses on all the following contents : like, liked, etc But also : likely, unliked, unlikely, etc.

!full_contains:

Allows you to combine different filtering options at once: !contains / !link_title_contains / !link_description_contains In other words, it will search in posts and articles at the same time. WARNING: this filter is case & accent sensitive

!full_contains:Mel It focuses on all the posts containing the sequence of characters Mel but taking the case letter and accents into consideration (only with a capital M) This filter is very usefull if you want to focus on a proper noun (for exemple your brand name).

has_link: (true/false)

It allows you to focus on the posts containing a link (article, photos, videos...)

has_link:true It allows you to make a list of all the tweets related to your topic and containing a link. It's ideal if you want to exclude the posts redirecting to a press coverage.

has_medias: (true/false)

It allows you to focus on all the posts containing a media (articles, photos, videos...)

has_medias:true It allows you to list all the posts related to your topic and containing a media.

Pages filters

Operator

Use

Example

page:

It allows you to focus on all the posts of a specific page

page:EmmanuelMacron It focuses on all the posts of Emmanuel Macron's page. This is the name found in the url of the page or behind the @

page_name:

It allows you to focus on the posts of a specific page as well.

page_name:"Emmanuel Macron" It focuses on all the posts of Emmanuel Macron's facebook page. This is the name that has been given to Emmanuel Macron's page.

page_id:

It allows you to focus on the posts of a specific page as well from its login Facebook. Useful in case a page change its name, the ID stay the same.

page_id:123456789

Allows you to focus on the posts of this page.

page_name_contains:

It allows you to identify the pages containing a sequence of definite characters.

page_name_contains:mcdo Focus on all the pages containing in their name: mcdo, mcdonalds, mcdonald...

category:

It allows you to focus on a specific category's page.

category:website Focus on all the pages declared as website on Facebook.

category_contains:

It allows you to identify the pages's category containing a sequence of definite characters.

category_contains:polit Focus on all the pages whose category includes "polit". For example the pages categorized as "Political organization", "Politician", "Political party" or also "Political candidate" ...

post:

It allows you to identify a specific post.

post:"10157039285687866" Focus on a Facebook post specified by the ID in his URL.

content_type: (picture / video / link / status / note / music)

It allows you to identify the posts depending on their content.

content_type:video Focus on all the posts containing a video.

from:"unknown"

It allows you to focus on all the private accounts's posts on Facebook's posts.

from:"unknown" Focus on all the posts of "unknown" profile having expressed on any Facebook page. Will NOT catch posts from public pages.

author_name_contains:

It allows you to identify the posts's author containing a sequence of definite characters.

author_name_contains:Mac Focus on all the publications's author including "Mac" in their names. For example the publication's author can be "Emmanuel Macron" or "MacDonald's".

has_comments: (true/false)

It allows you to focus on posts containing at least one comment.

has_comments:true Focus on all the posts containing at least one comment. Perfect when you want to see only publications that make people react.

likes: ( > / < / = )

It allows you to focus on the posts according to their likes's number.

likes:>30000 Filter on posts that have generated more than 30000 likes.

reactions: ( > / < / = )

It allows you to focus on the posts according to their reaction's number.

reactions :>30000 Filter on posts that have generated more than 30000 reactions.

interactions: ( > / < / = )

It allows you to focus on the posts according to their interactions's number.

Interactions :>30000 Filter on posts that have generated more than 30000 interactions.

shares: ( > / < / = )

It allows you to focus on the posts according to their shares's number.

shares:>2000 Filter on posts that have generated more than 2000 shares.

comments: ( > / < / = )

It allows you to focus on the posts according to their comments's number.

comments:>1000 Filter on posts that have generated more than 1000 comments.

page_likes: ( > / < / = )

It allows you to focus on pages according to their likes's number.

page_likes:<100 Filter on pages that have generated less than 1000 likes.

Link filters

Filters

Explanations

Examples

domain:

It allows you to focus on articles from a particular website.

domain:mediapart Filters on articles from the website mediapart, allows to isolate high impact content from the media.

domain_contains:

It allows you to focus on articles from websites having a sequence of defined characters

domain_contains:blog Filters on links from websites having in domain's name the sequence of following characters : "blog"

url:

It allows you to focus on a specific article thanks to it's website address

url:"www.lemonde.fr/article" Filter on the Monde's article on this specific website address

url_contains:

It allows you to focus on articles having an address (url) which contains a specific sequence of characters. Filter not case or accent sensitive

url_contains:scandal Filter on all the articles whose the website address contains the sequence of following characters:"scandal". Will consider the following words in URLs: sacandal, scandalous, scandalized ...

link_title_contains:

It allows you to focus on the articles whose title contains a sequence of characters. This filters doesn't take the case letter or accents into consideration.

link_tilte_contains:impo It focuses on all the articles containing the following sequence of characters :"impo" It's going to consider : impossible, import, important, importance...

!link_title_contains:

It allows you to focus on the articles whose title contains a sequence of characters. WARNING: this filter is case & accent sensitive

!link_title_contains:Mac It focuses on all the articles containing the following sequence of characters : Mac but while taking the case letter into consideration (only with a capital M). It will consider "MacDonald's" but not "big mac" for example.

link_description_contains:

It allows you to focus on the articles whose body article (content, description, introduction) contains a specific sequence of characters.

link_description_contains:mac It focuses on all the articles whose content contains the following sequence of characters : mac. It will consider : macdonald's, macron, macaroon, machine...

!link_description_contains:

It allows you to focus on the articles whose body article (description, introduction, content) contains a specific sequence of characters. WARNING: this filter is case & accent sensitive

!link_description_contains:Mel It focuses on the articles whose content contains the sequence of characters Mel but taking into consideration the case letter (only with a capital M)

Create a new topic

To create a new Topic, click on the button "+ New topic" at the top right when you are on the TOPICS page :

You can't find the button "+ New topic" ?

If you can't see the button "+ New topic", it's because you have a "reader" access and you don't have the rights for topics creation.

1. Name your Topic

You need to give a name to your Topic in the Topic Name section.

This name has no impact on the data that will be retrieved: it is just the name displayed in the platform for you and your colleagues.

2. Define your Topic rules

Then, you have to define the rules of your Topic, which will condition the data that will be retrieved. You will find the steps to create a Topic on each network on the tabs below.

To create a Topic on X (formerly Twitter), you can access the X (formerly Twitter) operators list.

When you are satisfied of your rules, you can click on the "Preview last 30 days of data" button. Then, you will be able to preview the tweets volume related to the rules of the previous step, over the last 30 days.

At this step, any data will be recovered and your Topic hasn't been created yet.

This preview allows you to check that the volume is consistent with the subject to be monitored.

If it's not consistent, you still can adjust your rules, to restrict the monitoring (for example by adding a language filter), or conversely increase the monitoring perimeter (by removing some operators, adding other keywords, spelling variants, etc).

The preview is free

The preview doesn't start any consumption of your tweet quota, so feel free to use it to control your rules.

The preview also allows you to decide if you want to retrieve past data, and if so, over what time period (from the last 24 hours to the last 30 days). Just check the corresponding box.

By default, the platform won't retrieve past data, and will start the collect in real time from the moment you validate the Topic.

Do not forget to select a past data recovery period.

Indeed, once the topic has been created, you won't be able to collect past data on your own.

If you forget, you can still contact your account manager who will be able to retrieve past data, even if the Topic has been created.

Operators that are not available for past data

The platform will show you a message specifying the problem (see below).

You can either directly validate your Topic without previewing or retrieving the past data. Or you can remove the operators that cause problems (and add them by editing the Topic afterwards).

In every cases, do not hesitate to contact your account manager who will be able to help you.

Despite the lack of preview, the Topic will work once it is created, and it will be able to retrieve data in real time.

Check one last time all the elements of your X (formerly Twitter) Topic:

Topic name: don't forget to fill in this field!
Associated rules: Have you thought about all the keywords, accounts, hashtags, etc. you want to monitor?
Past data: is the volume of tweets consistent with what you are looking for? Did you check the box for the time period you want to retrieve back data?

Once the last checks are done, you can validate the creation of the Topic by clicking on the "Create topic" button. The Visibrain platform will then start retrieving the data in real time.

If you didn't choose to retrieve past data, you will have to wait for the first tweets to be caught in real-time to see the results.

If you chose to retrieve past data, you will see a counter display while Visibrain retrieves all the past data. Depending on the size of your topic, this can take from a few seconds to ten minutes.

If you need, you can edit your Topic any time by clicking on the button "Edit" :

To create a Facebook Topic, you can define all the key-words and/ir the public pages that you want to monitor :

The key-words that you need to monitor need to be specified in the first section "Rules". You can access the list of the operators that are available on Facebook.
The pages that you need to monitor, need to be specified on the second section "Pages", while specifying only one page per line.

If you only want to monitor key-words or pages

It is possible to only monitor key-words without adding Facebook pages or on the contrary, only monitor Facebook pages without adding key-words, according to your needs.

Where can you find the page name on Facebook ?

The name of the page is at the end of the URL, after www.facebook.com/PageName or after the @.

For example, for the Bloomberg media, the name of the public Facebook page is bloombergbusiness :

Some Facebook pages don't have an official name but only an ID that you will need to inform in Visibrain if you want to monitor this page.

This ID is also in the URL :

Then, you can choose the language you want to monitor the topic. If you want to catch any language, just leave Any language in the drop-down menu.

When the rules that you chose is correct, you can click on the "Create Topic" button. You will automatically retrieve the last 30 days of data.

To create a Topic on Instagram, you need to define the keywords or/and the public accounts you want to monitor :

The accounts you want to monitor must be entered in the second Users field. You must enter only one item per line.

If you want to monitor only keywords or accounts

It's possible to only monitor keywords without adding Instagram accounts or on the contrary, only monitor Instagram accounts without adding keywords, depending on your needs.

Where can you find an Instagram username ?

To find the name of an Instagram account, you can go to https://www.instagram.com/ and search for the account you're looking for, in the search bar. The account name is at the end of the URL, after www.instagram.com/AccountUsername.

For example, for the media Bloomberg, the Instagram account is bloomberg :

Then you can choose the language you want to monitor you topic in. If you want to catch any language, just leave Any language in the drop-down menu.

When the rules of your Topic is correct, you can click on the "Create Topic" button. You will automatically retrieve the last 30 days of data.

To create a Topic on TikTok, you need to define the keywords or/and the public accounts you want to monitor :

The accounts you want to monitor must be entered in the second Users field. You must enter only one item per line.

If you want to monitor only keywords or accounts

It's possible to only monitor keywords without adding TikTok accounts or on the contrary, only monitor TikTok accounts without adding keywords, depending on your needs.

Where can you find a TikTok username ?

To find the name of a TikTok account, you can go to https://www.tiktok.com/ and search for the account you're looking for in the search bar. The account name is at the end of the URL, after www.tiktok.com/@AccountUsername

For example, the account of the media Bloomberg is bloomberg :

Then you can choose the language you want to monitor you topic in. If you want to catch any language, just leave Any language in the drop-down menu.

When the rules of your Topic is correct, you can click on the "Create Topic" button. You will automatically retrieve the last 30 days of data.

To create a Topic on YouTube, you need to define the keywords or/and the public accounts you want to monitor :

The channels you want to monitor must be entered in the second field Channels. NB: only the ID of the channel must be indicated in Visibrain.

If you want to monitor only keywords or accounts

It's possible to only monitor keywords without adding YouTube channels or on the contrary, only monitor YouTube channels without adding keywords, depending on your needs.

Where can you find a YouTube channel ID ?

To find the YouTube channel ID, you can go on https://www.youtube.com/ and search for the channel you're looking for in the search bar.

When you're in the section "HOME" of the channel you're looking for, you can right-click with your mouse and select "Display the source code of the page".

A page as the one below will display :

You can press Ctrl+F on your keyboard to open the search field and type the keyword externalid, as below. You will then see the ID of the channel you want to focus on, displayed as a series of numbers and letters, surrounded by quotation marks. You can then copy this ID (without the quote marks) and enter it into Visibrain in the Channels field :

Then you can choose the language you want to monitor you topic in. If you want to catch any language, just leave Any language in the drop-down menu.

When the rules of your Topic is correct, you can click on the "Create Topic" button. You will automatically retrieve the last 30 days of data.

To create a topic on Threads, you need to define the keywords or/and the public accounts you want to monitor :

The accounts you want to monitor must be entered in the second field Users.

If you want to monitor only keywords or accounts

It's possible to only monitor keywords without adding Threads accounts or on the contrary, only monitor Threads accounts without adding keywords, depending on your needs.

For example, for the media Bloomberg, the Threads account is bloomberg :

Then you can choose the language you want to monitor your topic in. If you want to monitor any language, just leave Any language in the drop-down menu.

When the rules of your Topic is correct, you can click on the "Create Topic" button. You will automatically retrieve the last 30 days of data.

To create a Topic on Telegram, you need to define the keywords or/and the public channels you want to monitor :

The accounts you want to monitor must be entered in the second Channels field. You must enter only one item per line.

If you want to monitor only keywords or accounts

It's possible to only monitor keywords without adding Telegram channels or on the contrary, only monitor Telegram channels without adding keywords, depending on your needs.

For example, for the media Bloomberg, the Telegram channel is bloomberg : On your computer's app, you can get the channel's name by clicking on the three little dots on the top right of the conversation. Click on "infos", you will then have access to the channel's name in the "share link" section :

On your smartphone's app, you can get the channel's name by clicking on the channel's picture on the top right of the conversation. You will then have access to the channel's name in the "share link" section, just at the end of the URL https://t.me/nameofthechannel :

Then you can choose the language you want to monitor your topic in. If you want to monitor any language, just leave Any language in the drop-down menu.

When the rules of your Topic are correct, you can click on the "Create Topic" button. You will automatically retrieve the last 30 days of data.

To create a topic on LinkedIn, you need to define the keywords or/and the companies or/and the users you want to monitor :

The users must be entered in the second Users field, you must enter only one item per line.
The companies must be entered in the third Companies field, you must enter only one item per line.

If you want to monitor only keywords or users/companies

It's possible to only monitor keywords without adding companies/users or on the contrary, only monitor companies/users without adding keywords, depending on your needs.

For example, for the media Bloomberg, the LinkedIn page is bloomberg :

When the rules of your Topic are correct, you can click on the "Create Topic" button. You will automatically retrieve up to 500 posts per rule from the last 30 days of data.

English version

Visibrain Help Center

🐣 You are a new user

😎 You already know the platform :

👣 Step by step

🔎 Complete feature guide

What's new ?

Q4 2024

✨ New Filter: proximity:

🔧 Other Updates

Q3 2024

🔧 Other Updates

Q2 2024

🔧 Other Updates

Q1 2024

🔧 Other Updates:

Q4 2023

🔧 Other Updates:

Q3 2023

🔧 X (Twitter) Updates

🔧 Other Updates

Q2 2023

✨ New Features

🔧 Upgrades

Q1 2023

✨ New Features

🔧 Upgrades

New major version of the platform

✨ News

🔧 Improvements

💡Don't miss it on our blog

First steps

What do you want to monitor ?

Create monitoring topics

Checks to make before submitting your first Topic

Third step : Data Analysis

Click on an item to get more information

After that ?

Support and training sessions

An entire customer success team is happy to help you with the platform

Glossary

Alerts

Favourite

Impressions

Panel

Reports (formerly "Digest")

Sub-topic

Timeline

Topic

FAQ

Accesses & Accounts

Quota consumption

Topic creation and modification

Platform navigation

Features

Customer Support

Use cases

Brand monitoring

🔡 Topic creation

Different variant spellings

Mentions within website contents

The Operators url_title: et url_description: are not availble for past data

X (formerly Twitter) accounts

Do not forget the operator from:

Product's names

Hashtags associated to the brand

🔎 Data analysis

a. Focus on your own posts ("Owned")

b. Focus on posts about its own brand, published by others ("Earned")

c. Monitor a sensitive topic

💌 Information sharing

a. By mail, Slack or Telegram

b. In a smartboard

Industry monitoring

🔡 Topic creation

a. Keywords

b. Panel of influent people within your industry

🔎 Data analysis

➡️ ANALYTICS and DEMOGRAPHICS section.

b. Don't miss anything about your industry

✨ New Filter: `proximity:`

✨ New Filter: `proximity:`