# Support and training sessions

## An entire customer success team is happy to help you with the platform

To get started with Visibrain, the customer success team will set up a training program based on your needs and your social listening tools' level of knowledge, including : 

🎬 The set-up of new *Topics* at the beginning of the contract.

📆 A three-month training program at the beginning of the contrat.

🤝 Regular meetings to answer your questions and develop new use cases based on your needs. 

🆘 Assistance in case of a crisis. 

🎓 New training sessions for your new collaborators or new needs (please contact your account manager). 

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Introduction to Visibrain</strong></td><td><strong>~45 min</strong></td><td></td><td><a href="https://3627599965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfxQd0NPS3HPiroBm1%2Fuploads%2Fb9kuqclYt5KfvaDWjRLn%2Fpexels-tranmautritam-326518_ok.jpg?alt=media&#x26;token=947a5599-1dbd-400c-825d-9ce3fc3e92d8">pexels-tranmautritam-326518_ok.jpg</a></td></tr><tr><td><strong>Create a new </strong><em><strong>Topic</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="https://3627599965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfxQd0NPS3HPiroBm1%2Fuploads%2FlZaxE8BcMHUoEgwNIzpo%2FImage2.png?alt=media&#x26;token=1d9dfa97-af13-48aa-88d2-114345e19677">Image2.png</a></td></tr><tr><td><strong>Add </strong><em><strong>Filters</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="https://3627599965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfxQd0NPS3HPiroBm1%2Fuploads%2FkMuDGYKdKfxeiAzU47x8%2Fbrady-bellini-HDD-Ua12gO4-unsplash.jpg?alt=media&#x26;token=f025fb1c-df67-4359-b9d9-d2e4c06464de">brady-bellini-HDD-Ua12gO4-unsplash.jpg</a></td></tr><tr><td><strong>Create a new </strong><em><strong>Smartboard</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="https://3627599965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfxQd0NPS3HPiroBm1%2Fuploads%2F6Gt8t284AsZqBWQH09jC%2Fimage.png?alt=media&#x26;token=efff49aa-7e7f-4326-abf3-6b2bc8b789ca">image.png</a></td></tr><tr><td><strong>Create </strong><em><strong>Alerts</strong></em><strong> &#x26; </strong><em><strong>Reports</strong></em></td><td><strong>~30 min</strong></td><td></td><td><a href="https://3627599965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfxQd0NPS3HPiroBm1%2Fuploads%2FhOMi6UKLgt8nJHJPykqe%2Fpexels-cottonbro-5083009_2.jpg?alt=media&#x26;token=2296ce9d-2896-4158-8d8f-bea157b6d8a6">pexels-cottonbro-5083009_2.jpg</a></td></tr><tr><td><strong>Introduction to mappings</strong></td><td><strong>~1h30</strong></td><td></td><td><a href="https://3627599965-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbfxQd0NPS3HPiroBm1%2Fuploads%2FzYll1GYclEURqoxoJXGt%2FImage1.png?alt=media&#x26;token=96abedcd-a58b-438a-9988-86b7f1546a99">Image1.png</a></td></tr></tbody></table>