# Support and training sessions

## An entire customer success team is happy to help you with the platform

To get started with Visibrain, the customer success team will set up a training program based on your needs and your social listening tools' level of knowledge, including : 

🎬 The set-up of new *Topics* at the beginning of the contract.

📆 A three-month training program at the beginning of the contrat.

🤝 Regular meetings to answer your questions and develop new use cases based on your needs. 

🆘 Assistance in case of a crisis. 

🎓 New training sessions for your new collaborators or new needs (please contact your account manager). 

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Introduction to Visibrain</strong></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/ryh6LEwE1C6nNq1ewcAb">/files/ryh6LEwE1C6nNq1ewcAb</a></td></tr><tr><td><strong>Create a new </strong><em><strong>Topic</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/8tGmarqIxSeuhRC7L95x">/files/8tGmarqIxSeuhRC7L95x</a></td></tr><tr><td><strong>Add </strong><em><strong>Filters</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/OcSCq8xWdY7a4Kd8ID3k">/files/OcSCq8xWdY7a4Kd8ID3k</a></td></tr><tr><td><strong>Create a new </strong><em><strong>Smartboard</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/JiW9tWfusFbrzP83e09M">/files/JiW9tWfusFbrzP83e09M</a></td></tr><tr><td><strong>Create </strong><em><strong>Alerts</strong></em><strong> &#x26; </strong><em><strong>Reports</strong></em></td><td><strong>~30 min</strong></td><td></td><td><a href="/files/dZLdF1lP3JGbF23nYybQ">/files/dZLdF1lP3JGbF23nYybQ</a></td></tr><tr><td><strong>Introduction to mappings</strong></td><td><strong>~1h30</strong></td><td></td><td><a href="/files/Trg62BmO9T7O41xUaf2i">/files/Trg62BmO9T7O41xUaf2i</a></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.visibrain.com/master/support-and-training-sessions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.