> For the complete documentation index, see [llms.txt](https://help.visibrain.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.visibrain.com/master/support-and-training-sessions.md).

# Support and training sessions

## An entire customer success team is happy to help you with the platform

To get started with Visibrain, the customer success team will set up a training program based on your needs and your social listening tools' level of knowledge, including : 

🎬 The set-up of new *Topics* at the beginning of the contract.

📆 A three-month training program at the beginning of the contrat.

🤝 Regular meetings to answer your questions and develop new use cases based on your needs. 

🆘 Assistance in case of a crisis. 

🎓 New training sessions for your new collaborators or new needs (please contact your account manager). 

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><strong>Introduction to Visibrain</strong></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/ryh6LEwE1C6nNq1ewcAb">/files/ryh6LEwE1C6nNq1ewcAb</a></td></tr><tr><td><strong>Create a new </strong><em><strong>Topic</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/8tGmarqIxSeuhRC7L95x">/files/8tGmarqIxSeuhRC7L95x</a></td></tr><tr><td><strong>Add </strong><em><strong>Filters</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/OcSCq8xWdY7a4Kd8ID3k">/files/OcSCq8xWdY7a4Kd8ID3k</a></td></tr><tr><td><strong>Create a new </strong><em><strong>Smartboard</strong></em></td><td><strong>~45 min</strong></td><td></td><td><a href="/files/JiW9tWfusFbrzP83e09M">/files/JiW9tWfusFbrzP83e09M</a></td></tr><tr><td><strong>Create </strong><em><strong>Alerts</strong></em><strong> &#x26; </strong><em><strong>Reports</strong></em></td><td><strong>~30 min</strong></td><td></td><td><a href="/files/dZLdF1lP3JGbF23nYybQ">/files/dZLdF1lP3JGbF23nYybQ</a></td></tr><tr><td><strong>Introduction to mappings</strong></td><td><strong>~1h30</strong></td><td></td><td><a href="/files/Trg62BmO9T7O41xUaf2i">/files/Trg62BmO9T7O41xUaf2i</a></td></tr></tbody></table>